Important Alert: Counterfeit Products in the Market - A Message from Penny Lane, Founder & CEO of The Perfect Cosmetics Company
Dear Valued Customers,
I am writing to you with an urgent message concerning the safety and authenticity of our products. It has come to our attention that counterfeit versions of our beloved My Perfect Eyes and other products in our range are circulating in the market. These fake products have not only infringed on our brand but, more worryingly, have caused serious harm to people's skin.
In the world of skincare, cosmetics, and fashion, the unfortunate reality of product imitation is not new. However, the counterfeiters have escalated their tactics, creating a brand named SkinBunny, which imitates My Perfect Eyes and other products from our range. This deceptive branding is not only illegal but also a significant threat to consumer safety.
Our legal team has taken robust action against the entities behind these counterfeit products. It is distressing to report that some of these counterfeits have been unknowingly purchased and resold by reputable pharmacy chains in the UK.
We want to clarify that The Perfect Cosmetics Company Pty Ltd does not distribute our products through wholesalers. Our products are available exclusively from us or our trusted retail partners, who sell directly to consumers. If your purchase was not made through these channels, there is a high likelihood that the product could be counterfeit.
Our legal efforts have successfully led to the removal of these counterfeit products from major marketplaces, including Amazon and eBay. Please be reassured that any purchase made from these platforms is directly supplied by us, the manufacturer.
If you suspect you have purchased a counterfeit product, we urge you to contact your bank to dispute the charges or seek a refund from the seller. Your safety and satisfaction are paramount to us.
We are tirelessly working to eliminate these counterfeit products from the market. The scale of this issue is significant, and while we cannot quantify the exact amount at this time, please know that every action is being taken to protect you, our valued customer.
Thank you for your continued trust in The Perfect Cosmetics Company. We are committed to ensuring that you receive nothing but the highest quality, authentic products that you know and love.
With sincere regards,
Founder & CEO, The Perfect Cosmetics Company